User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / AI
Is Kustomer down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → kustomer.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 21 min ago. Last stored result reached it in 510 ms.
Official status
All clear
All Systems Operational Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Mon 20 | 0 | 0.0 | 453 ms | 0 |
| Mon 22 | 0 | 0.0 | 605 ms | 0 |
| Tue 00 | 0 | 0.0 | 270 ms | 0 |
| Tue 02 | 0 | 0.0 | 667 ms | 0 |
| Tue 04 | 0 | 0.0 | 251 ms | 0 |
| Tue 06 | 0 | 0.0 | 541 ms | 0 |
| Tue 08 | 0 | 0.0 | 358 ms | 0 |
| Tue 10 | 0 | 0.0 | 693 ms | 0 |
| Tue 13 | 0 | 0.0 | 514 ms | 0 |
| Tue 15 | 0 | 0.0 | 518 ms | 0 |
| Tue 17 | 0 | 0.0 | 587 ms | 0 |
| Tue 19 | 0 | 0.0 | 440 ms | 0 |
| Tue 22 | 0 | 0.0 | 457 ms | 0 |
| Wed 00 | 0 | 0.0 | 606 ms | 0 |
| Wed 02 | 0 | 0.0 | 583 ms | 0 |
| Wed 04 | 0 | 0.0 | 369 ms | 0 |
| Wed 07 | 0 | 0.0 | 538 ms | 0 |
| Wed 09 | 0 | 0.0 | 508 ms | 0 |
| Wed 11 | 0 | 0.0 | 369 ms | 0 |
| Wed 13 | 0 | 0.0 | 621 ms | 0 |
| Wed 15 | 0 | 0.0 | 695 ms | 0 |
| Wed 17 | 0 | 0.0 | 256 ms | 0 |
| Wed 20 | 0 | 0.0 | 354 ms | 0 |
| Wed 22 | 0 | 0.0 | 621 ms | 0 |
| Thu 00 | 0 | 0.0 | 562 ms | 0 |
| Thu 02 | 0 | 0.0 | 238 ms | 0 |
| Thu 03 | 0 | 0.0 | 291 ms | 0 |
| Thu 05 | 0 | 0.0 | 589 ms | 0 |
| Thu 08 | 0 | 0.0 | 420 ms | 0 |
| Thu 10 | 0 | 0.0 | 536 ms | 0 |
| Thu 12 | 0 | 0.0 | 496 ms | 0 |
| Thu 14 | 0 | 0.0 | 324 ms | 0 |
| Thu 16 | 0 | 0.0 | 413 ms | 0 |
| Thu 18 | 0 | 0.0 | 409 ms | 0 |
| Thu 20 | 0 | 0.0 | 444 ms | 0 |
| Thu 22 | 0 | 0.0 | 784 ms | 0 |
| Fri 00 | 0 | 0.0 | 251 ms | 0 |
| Fri 02 | 0 | 0.0 | 457 ms | 0 |
| Fri 04 | 0 | 0.0 | 355 ms | 0 |
| Fri 06 | 0 | 0.0 | 442 ms | 0 |
| Fri 08 | 0 | 0.0 | 412 ms | 0 |
| Fri 10 | 0 | 0.0 | 467 ms | 0 |
| Fri 11 | 0 | 0.0 | 343 ms | 0 |
| Fri 13 | 0 | 0.0 | 568 ms | 0 |
| Fri 15 | 0 | 0.0 | 735 ms | 0 |
| Fri 17 | 0 | 0.0 | 739 ms | 0 |
| Fri 18 | 0 | 0.0 | 408 ms | 0 |
| Fri 19 | 0 | 0.0 | 510 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 7 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Kustomer yet. Outages of 10 minutes or more get their own page here.
Having trouble with Kustomer?
One report per service every 10 minutes from this network. No account.
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About Kustomer
Kustomer is listed in our AI category and checked at kustomer.com. Deliver faster, personalized support with Kustomer's AI customer service CRM. Unify conversations, automate workflows, and power omnichannel CX in one platform.
Kustomer publishes an official status page at status.kustomer.com; when we can read it, its incident level is folded into the status shown here.
Typical issues with AI services: slow or failed responses, rate-limit errors, and API timeouts.
Measured uptime from our checks: 100% over 7 days of checks. No public incidents logged since monitoring began 7 days ago.
Response time over the last 24 hours: 490 ms average, 183–784 ms range across 16 successful checks.
Questions
Is Kustomer down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was Kustomer last down?
We have not recorded a public Kustomer incident since monitoring began 7 days ago.
What is Kustomer's uptime?
From our own checks: 100% over 7 days of checks.
How fast does Kustomer respond?
490 ms on average over the last 24 hours (183–784 ms).
Does Kustomer have an official status page?
Yes, at https://status.kustomer.com.
Kustomer not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For AI services, watch for slow or failed responses, rate-limit errors, and API timeouts. If many people report Kustomer here at once, the problem is on Kustomer's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Kustomer. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.