User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Health
Is Illumina Cloud Products down?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Some components degraded (no active incident posted)
Source: the vendor's status page · We are not affiliated with Illumina Cloud Products.
Correction: On Nov 10, 2026 we retracted an incident report for Illumina Cloud Products published in error on Nov 6, 2026. No outage occurred. Read the retraction →
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What to try while Illumina Cloud Products is having problems
Estimated fix: Not enough Illumina Cloud Products history yet; similar Health outages lasted 8 min (median, typically 8 min–16 min; 85 outages).
- Call your doctor or pharmacy directly for urgent needs; for emergencies call 911. Saved insurance cards and Rx labels still work.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → illumina.com—
Your browser → us—
Our checksReaching it
Official · ReportsMinor incident · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 44 min ago. Last stored result reached it in 240 ms.
Official status
Minor incident
Some components degraded (no active incident posted) Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Tue 23 | 0 | 0.0 | 145 ms | 0 |
| Wed 01 | 0 | 0.0 | 219 ms | 0 |
| Wed 03 | 0 | 0.0 | 153 ms | 0 |
| Wed 05 | 0 | 0.0 | 251 ms | 0 |
| Wed 07 | 0 | 0.0 | 162 ms | 0 |
| Wed 10 | 0 | 0.0 | 126 ms | 0 |
| Wed 12 | 0 | 0.0 | 140 ms | 0 |
| Wed 14 | 0 | 0.0 | 251 ms | 0 |
| Wed 16 | 0 | 0.0 | 275 ms | 0 |
| Wed 18 | 0 | 0.0 | 144 ms | 0 |
| Wed 21 | 0 | 0.0 | 472 ms | 0 |
| Wed 23 | 0 | 0.0 | 367 ms | 0 |
| Thu 01 | 0 | 0.0 | 169 ms | 0 |
| Thu 03 | 0 | 0.0 | 355 ms | 0 |
| Thu 05 | 0 | 0.0 | 347 ms | 0 |
| Thu 07 | 0 | 0.0 | 335 ms | 0 |
| Thu 09 | 0 | 0.0 | 174 ms | 0 |
| Thu 11 | 0 | 0.0 | 326 ms | 0 |
| Thu 13 | 0 | 0.0 | 412 ms | 0 |
| Thu 15 | 0 | 0.0 | 305 ms | 0 |
| Thu 17 | 0 | 0.0 | 179 ms | 0 |
| Thu 19 | 0 | 0.0 | 225 ms | 0 |
| Thu 22 | 0 | 0.0 | 318 ms | 0 |
| Fri 00 | 0 | 0.0 | 186 ms | 0 |
| Fri 02 | 0 | 0.0 | 173 ms | 0 |
| Fri 04 | 0 | 0.0 | 283 ms | 0 |
| Fri 06 | 0 | 0.0 | 234 ms | 0 |
| Fri 08 | 0 | 0.0 | 242 ms | 0 |
| Fri 10 | 0 | 0.0 | 297 ms | 0 |
| Fri 11 | 0 | 0.0 | 151 ms | 0 |
| Fri 12 | 0 | 0.0 | 166 ms | 0 |
| Fri 14 | 0 | 0.0 | 168 ms | 0 |
| Fri 17 | 0 | 0.0 | 134 ms | 0 |
| Fri 18 | 0 | 0.0 | 262 ms | 0 |
| Fri 19 | 0 | 0.0 | 323 ms | 0 |
| Fri 21 | 0 | 0.0 | 430 ms | 0 |
| Fri 23 | 0 | 0.0 | 315 ms | 0 |
| Sat 01 | 0 | 0.0 | 163 ms | 0 |
| Sat 03 | 0 | 0.0 | 345 ms | 0 |
| Sat 05 | 0 | 0.0 | 221 ms | 0 |
| Sat 07 | 0 | 0.0 | 167 ms | 0 |
| Sat 09 | 0 | 0.0 | 140 ms | 0 |
| Sat 12 | 0 | 0.0 | 143 ms | 0 |
| Sat 14 | 0 | 0.0 | 150 ms | 0 |
| Sat 17 | 0 | 0.0 | 286 ms | 0 |
| Sat 19 | 0 | 0.0 | 254 ms | 0 |
| Sat 21 | 0 | 0.0 | 154 ms | 0 |
| Sat 23 | 0 | 0.0 | 240 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 9 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Illumina Cloud Products yet. Outages of 10 minutes or more get their own page here.
Having trouble with Illumina Cloud Products?
One report per service every 10 minutes from this network. No account.
About Illumina Cloud Products
We track Illumina Cloud Products (illumina.com) as part of the Health group. Illumina sequencing and array technologies drive advances in life science research, translational and consumer genomics, and molecular diagnostics.
Illumina Cloud Products publishes an official status page at status.illumina.com; when we can read it, its incident level is folded into the status shown here.
Common problems for health services: patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors.
Measured uptime from our checks: 100% over 9 days of checks. No public incidents logged since monitoring began 9 days ago.
Response time over the last 24 hours: 206 ms average, 140–345 ms range across 11 successful checks.
Questions
Is Illumina Cloud Products down right now?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Some components degraded (no active incident posted)
When was Illumina Cloud Products last down?
We have not recorded a public Illumina Cloud Products incident since monitoring began 9 days ago.
What is Illumina Cloud Products's uptime?
From our own checks: 100% over 9 days of checks.
How fast does Illumina Cloud Products respond?
206 ms on average over the last 24 hours (140–345 ms).
Does Illumina Cloud Products have an official status page?
Yes, at https://status.illumina.com.
Illumina Cloud Products not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For health services, watch for patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors. If many people report Illumina Cloud Products here at once, the problem is on Illumina Cloud Products's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Illumina Cloud Products. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.