User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Health
Is Illumina Cloud Products down?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Some components degraded (no active incident posted)
Source: the vendor's status page · We are not affiliated with Illumina Cloud Products.
Correction: On Nov 10, 2026 we retracted an incident report for Illumina Cloud Products published in error on Nov 6, 2026. No outage occurred. Read the retraction →
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What to try while Illumina Cloud Products is having problems
Estimated fix: Not enough Illumina Cloud Products history yet; similar Health outages lasted 8 min (median, typically 8 min–16 min; 85 outages).
- Call your doctor or pharmacy directly for urgent needs; for emergencies call 911. Saved insurance cards and Rx labels still work.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → illumina.com—
Your browser → us—
Our checksReaching it
Official · ReportsMinor incident · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Checks by region
Reachable from all 4 regions we check from.
US East · ORDReachable170 ms · 34 min ago
US West · SJCReachable152 ms · 34 min ago
Europe · AMSReachable145 ms · 34 min ago
Asia-Pacific · KIXReachable766 ms · 34 min ago
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 8 min ago. Last stored result reached it in 155 ms.
Official status
Minor incident
Some components degraded (no active incident posted) Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Nov 6 | 0 | 0.0 | 444 ms | 0 |
| Nov 7 | 0 | 0.0 | 161 ms | 0 |
| Nov 7 | 0 | 0.0 | 433 ms | 0 |
| Nov 7 | 0 | 0.0 | 515 ms | 0 |
| Nov 7 | 0 | 0.0 | 659 ms | 0 |
| Nov 8 | 0 | 0.0 | 477 ms | 0 |
| Nov 8 | 0 | 0.0 | 227 ms | 0 |
| Nov 8 | 0 | 0.0 | 178 ms | 0 |
| Nov 8 | 0 | 0.0 | 303 ms | 0 |
| Nov 9 | 0 | 0.0 | 193 ms | 0 |
| Nov 9 | 0 | 0.0 | 178 ms | 0 |
| Nov 9 | 0 | 0.0 | 177 ms | 0 |
| Nov 9 | 0 | 0.0 | 366 ms | 0 |
| Nov 10 | 0 | 0.0 | 482 ms | 0 |
| Nov 10 | 0 | 0.0 | 170 ms | 0 |
| Nov 10 | 0 | 0.0 | 158 ms | 0 |
| Nov 10 | 0 | 0.0 | 180 ms | 0 |
| Nov 11 | 0 | 0.0 | 219 ms | 0 |
| Nov 11 | 0 | 0.0 | 144 ms | 0 |
| Nov 11 | 0 | 0.0 | 212 ms | 0 |
| Nov 11 | 0 | 0.0 | 367 ms | 0 |
| Nov 12 | 0 | 0.0 | 347 ms | 0 |
| Nov 12 | 0 | 0.0 | 326 ms | 0 |
| Nov 12 | 0 | 0.0 | 305 ms | 0 |
| Nov 12 | 0 | 0.0 | 272 ms | 0 |
| Nov 13 | 0 | 0.0 | 186 ms | 0 |
| Nov 13 | 0 | 0.0 | 207 ms | 0 |
| Nov 13 | 0 | 0.0 | 166 ms | 0 |
| Nov 13 | 0 | 0.0 | 310 ms | 0 |
| Nov 14 | 0 | 0.0 | 221 ms | 0 |
| Nov 14 | 0 | 0.0 | 154 ms | 0 |
| Nov 14 | 0 | 0.0 | 150 ms | 0 |
| Nov 14 | 0 | 0.0 | 240 ms | 0 |
| Nov 15 | 0 | 0.0 | 155 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 10 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Illumina Cloud Products yet. Outages of 10 minutes or more get their own page here.
Having trouble with Illumina Cloud Products?
One report per service every 10 minutes from this network. No account.
About Illumina Cloud Products
We track Illumina Cloud Products (illumina.com) as part of the Health group. Illumina sequencing and array technologies drive advances in life science research, translational and consumer genomics, and molecular diagnostics.
Illumina Cloud Products publishes an official status page at status.illumina.com; when we can read it, its incident level is folded into the status shown here.
Common problems for health services: patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors.
Measured uptime from our checks: 100% over 10 days of checks. No public incidents logged since monitoring began 10 days ago.
Response time over the last 24 hours: 205 ms average, 140–345 ms range across 11 successful checks.
Questions
Is Illumina Cloud Products down right now?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Some components degraded (no active incident posted)
When was Illumina Cloud Products last down?
We have not recorded a public Illumina Cloud Products incident since monitoring began 10 days ago.
What is Illumina Cloud Products's uptime?
From our own checks: 100% over 10 days of checks.
How fast does Illumina Cloud Products respond?
205 ms on average over the last 24 hours (140–345 ms). Latest regional checks: US East 170 ms, US West 152 ms, Europe 145 ms, Asia-Pacific 766 ms.
Does Illumina Cloud Products have an official status page?
Yes, at https://status.illumina.com.
Illumina Cloud Products not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For health services, watch for patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors. If many people report Illumina Cloud Products here at once, the problem is on Illumina Cloud Products's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Illumina Cloud Products. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.