User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Productivity
Is HelpSpot down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → helpspot.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 55 min ago. Last stored result reached it in 157 ms.
Official status
All clear
All systems operational Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Mon 15 | 0 | 0.0 | 115 ms | 0 |
| Mon 17 | 0 | 0.0 | 138 ms | 0 |
| Mon 19 | 0 | 0.0 | 187 ms | 0 |
| Mon 21 | 0 | 0.0 | 103 ms | 0 |
| Mon 23 | 0 | 0.0 | 172 ms | 0 |
| Tue 01 | 0 | 0.0 | 167 ms | 0 |
| Tue 03 | 0 | 0.0 | 201 ms | 0 |
| Tue 05 | 0 | 0.0 | 148 ms | 0 |
| Tue 07 | 0 | 0.0 | 143 ms | 0 |
| Tue 10 | 0 | 0.0 | 141 ms | 0 |
| Tue 12 | 0 | 0.0 | 250 ms | 0 |
| Tue 14 | 0 | 0.0 | 141 ms | 0 |
| Tue 16 | 0 | 0.0 | 211 ms | 0 |
| Tue 18 | 0 | 0.0 | 156 ms | 0 |
| Tue 21 | 0 | 0.0 | 146 ms | 0 |
| Tue 23 | 0 | 0.0 | 156 ms | 0 |
| Wed 01 | 0 | 0.0 | 134 ms | 0 |
| Wed 03 | 0 | 0.0 | 127 ms | 0 |
| Wed 06 | 0 | 0.0 | 107 ms | 0 |
| Wed 08 | 0 | 0.0 | 131 ms | 0 |
| Wed 10 | 0 | 0.0 | 113 ms | 0 |
| Wed 12 | 0 | 0.0 | 129 ms | 0 |
| Wed 14 | 0 | 0.0 | 157 ms | 0 |
| Wed 16 | 0 | 0.0 | 140 ms | 0 |
| Wed 19 | 0 | 0.0 | 132 ms | 0 |
| Wed 21 | 0 | 0.0 | 220 ms | 0 |
| Wed 23 | 0 | 0.0 | 192 ms | 0 |
| Thu 01 | 0 | 0.0 | 199 ms | 0 |
| Thu 03 | 0 | 0.0 | 167 ms | 0 |
| Thu 05 | 0 | 0.0 | 169 ms | 0 |
| Thu 07 | 0 | 0.0 | 144 ms | 0 |
| Thu 08 | 0 | 0.0 | 123 ms | 0 |
| Thu 10 | 0 | 0.0 | 169 ms | 0 |
| Thu 12 | 0 | 0.0 | 176 ms | 0 |
| Thu 14 | 0 | 0.0 | 128 ms | 0 |
| Thu 16 | 0 | 0.0 | 149 ms | 0 |
| Thu 19 | 0 | 0.0 | 229 ms | 0 |
| Thu 21 | 0 | 0.0 | 140 ms | 0 |
| Thu 23 | 0 | 0.0 | 106 ms | 0 |
| Fri 01 | 0 | 0.0 | 174 ms | 0 |
| Fri 03 | 0 | 0.0 | 180 ms | 0 |
| Fri 05 | 0 | 0.0 | 192 ms | 0 |
| Fri 07 | 0 | 0.0 | 101 ms | 0 |
| Fri 09 | 0 | 0.0 | 163 ms | 0 |
| Fri 11 | 0 | 0.0 | 129 ms | 0 |
| Fri 13 | 0 | 0.0 | 120 ms | 0 |
| Fri 15 | 0 | 0.0 | 174 ms | 0 |
| Fri 17 | 0 | 0.0 | 157 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
0 / 0Outages · 30 / 90 days
—Average outage
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 7 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for HelpSpot yet. Outages of 10 minutes or more get their own page here.
Having trouble with HelpSpot?
One report per service every 10 minutes from this network. No account.
Follow HelpSpot
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About HelpSpot
HelpSpot is listed in our Productivity category and checked at helpspot.com. HelpSpot is help desk software that turns email chaos into organized support. Simple ticketing, powerful automation, and self-hosted or cloud deployment.
HelpSpot publishes an official status page at status.helpspot.com; when we can read it, its incident level is folded into the status shown here.
Typical issues with productivity services: files not syncing, editors not loading, and sign-in problems.
Measured uptime from our checks: 100% over 7 days of checks. No public incidents logged since monitoring began 7 days ago.
Response time over the last 24 hours: 152 ms average, 74–229 ms range across 14 successful checks.
Questions
Is HelpSpot down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was HelpSpot last down?
We have not recorded a public HelpSpot incident since monitoring began 7 days ago.
What is HelpSpot's uptime?
From our own checks: 100% over 7 days of checks.
How fast does HelpSpot respond?
152 ms on average over the last 24 hours (74–229 ms).
Does HelpSpot have an official status page?
Yes, at https://status.helpspot.com.
HelpSpot not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For productivity services, watch for files not syncing, editors not loading, and sign-in problems. If many people report HelpSpot here at once, the problem is on HelpSpot's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with HelpSpot. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.