User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / AI
Is Hello Retail down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → helloretail.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 3 min ago. Last stored result reached it in 218 ms.
Official status
All clear
All Systems Operational Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Tue 13 | 0 | 0.0 | 311 ms | 0 |
| Tue 15 | 0 | 0.0 | 312 ms | 0 |
| Tue 17 | 0 | 0.0 | 386 ms | 0 |
| Tue 19 | 0 | 0.0 | 1075 ms | 0 |
| Tue 22 | 0 | 0.0 | 188 ms | 0 |
| Wed 00 | 0 | 0.0 | 67 ms | 0 |
| Wed 02 | 0 | 0.0 | 165 ms | 0 |
| Wed 04 | 0 | 0.0 | 194 ms | 0 |
| Wed 07 | 0 | 0.0 | 227 ms | 0 |
| Wed 09 | 0 | 0.0 | 511 ms | 0 |
| Wed 11 | 0 | 0.0 | 257 ms | 0 |
| Wed 13 | 0 | 0.0 | 290 ms | 0 |
| Wed 15 | 0 | 0.0 | 138 ms | 0 |
| Wed 17 | 0 | 0.0 | 360 ms | 0 |
| Wed 20 | 0 | 0.0 | 417 ms | 0 |
| Wed 22 | 0 | 0.0 | 483 ms | 0 |
| Thu 00 | 0 | 0.0 | 443 ms | 0 |
| Thu 02 | 0 | 0.0 | 755 ms | 0 |
| Thu 04 | 0 | 0.0 | 340 ms | 0 |
| Thu 06 | 0 | 0.0 | 708 ms | 0 |
| Thu 08 | 0 | 0.0 | 328 ms | 0 |
| Thu 10 | 0 | 0.0 | 386 ms | 0 |
| Thu 12 | 0 | 0.0 | 499 ms | 0 |
| Thu 14 | 0 | 0.0 | 253 ms | 0 |
| Thu 16 | 0 | 0.0 | 608 ms | 0 |
| Thu 19 | 0 | 0.0 | 253 ms | 0 |
| Thu 21 | 0 | 0.0 | 274 ms | 0 |
| Thu 23 | 0 | 0.0 | 344 ms | 0 |
| Fri 01 | 0 | 0.0 | 604 ms | 0 |
| Fri 03 | 0 | 0.0 | 312 ms | 0 |
| Fri 05 | 0 | 0.0 | 82 ms | 0 |
| Fri 07 | 0 | 0.0 | 347 ms | 0 |
| Fri 09 | 0 | 0.0 | 271 ms | 0 |
| Fri 10 | 0 | 0.0 | 373 ms | 0 |
| Fri 11 | 0 | 0.0 | 115 ms | 0 |
| Fri 12 | 0 | 0.0 | 248 ms | 0 |
| Fri 14 | 0 | 0.0 | 278 ms | 0 |
| Fri 16 | 0 | 0.0 | 527 ms | 0 |
| Fri 18 | 0 | 0.0 | 408 ms | 0 |
| Fri 19 | 0 | 0.0 | 339 ms | 0 |
| Fri 20 | 0 | 0.0 | 602 ms | 0 |
| Fri 22 | 0 | 0.0 | 263 ms | 0 |
| Sat 00 | 0 | 0.0 | 301 ms | 0 |
| Sat 02 | 0 | 0.0 | 286 ms | 0 |
| Sat 04 | 0 | 0.0 | 550 ms | 0 |
| Sat 05 | 0 | 0.0 | 561 ms | 0 |
| Sat 07 | 0 | 0.0 | 151 ms | 0 |
| Sat 09 | 0 | 0.0 | 218 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 9 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Hello Retail yet. Outages of 10 minutes or more get their own page here.
Having trouble with Hello Retail?
One report per service every 10 minutes from this network. No account.
Follow Hello Retail
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Want it in a team channel? Send Hello Retail alerts to Slack, Discord or a webhook — free.
About Hello Retail
We track Hello Retail (helloretail.com) as part of the AI group. Hello Retail is AI for ecommerce, with personalized search, recommendations, email, Retail Media and category pages, without depending on cookies.
Hello Retail publishes an official status page at status.helloretail.com; when we can read it, its incident level is folded into the status shown here.
Common problems for AI services: slow or failed responses, rate-limit errors, and API timeouts.
Measured uptime from our checks: 100% over 9 days of checks. No public incidents logged since monitoring began 9 days ago.
Response time over the last 24 hours: 333 ms average, 17–602 ms range across 16 successful checks.
Questions
Is Hello Retail down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was Hello Retail last down?
We have not recorded a public Hello Retail incident since monitoring began 9 days ago.
What is Hello Retail's uptime?
From our own checks: 100% over 9 days of checks.
How fast does Hello Retail respond?
333 ms on average over the last 24 hours (17–602 ms).
Does Hello Retail have an official status page?
Yes, at https://status.helloretail.com.
Hello Retail not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For AI services, watch for slow or failed responses, rate-limit errors, and API timeouts. If many people report Hello Retail here at once, the problem is on Hello Retail's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Hello Retail. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.