User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / AI
Is Hello Retail down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → helloretail.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 10 min ago. Last stored result reached it in 314 ms.
Official status
All clear
All Systems Operational Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Nov 6 | 0 | 0.0 | 208 ms | 0 |
| Nov 7 | 0 | 0.0 | 483 ms | 0 |
| Nov 7 | 0 | 0.0 | 64 ms | 0 |
| Nov 7 | 0 | 0.0 | 177 ms | 0 |
| Nov 7 | 0 | 0.0 | 166 ms | 0 |
| Nov 8 | 0 | 0.0 | 348 ms | 0 |
| Nov 8 | 0 | 0.0 | 302 ms | 0 |
| Nov 8 | 0 | 0.0 | 372 ms | 0 |
| Nov 8 | 0 | 0.0 | 208 ms | 0 |
| Nov 9 | 0 | 0.0 | 254 ms | 0 |
| Nov 9 | 0 | 0.0 | 494 ms | 0 |
| Nov 9 | 0 | 0.0 | 258 ms | 0 |
| Nov 9 | 0 | 0.0 | 164 ms | 0 |
| Nov 10 | 0 | 0.0 | 196 ms | 0 |
| Nov 10 | 0 | 0.0 | 278 ms | 0 |
| Nov 10 | 0 | 0.0 | 344 ms | 0 |
| Nov 10 | 0 | 0.0 | 331 ms | 0 |
| Nov 11 | 0 | 0.0 | 165 ms | 0 |
| Nov 11 | 0 | 0.0 | 257 ms | 0 |
| Nov 11 | 0 | 0.0 | 290 ms | 0 |
| Nov 11 | 0 | 0.0 | 417 ms | 0 |
| Nov 12 | 0 | 0.0 | 443 ms | 0 |
| Nov 12 | 0 | 0.0 | 386 ms | 0 |
| Nov 12 | 0 | 0.0 | 499 ms | 0 |
| Nov 12 | 0 | 0.0 | 276 ms | 0 |
| Nov 13 | 0 | 0.0 | 312 ms | 0 |
| Nov 13 | 0 | 0.0 | 213 ms | 0 |
| Nov 13 | 0 | 0.0 | 278 ms | 0 |
| Nov 13 | 0 | 0.0 | 374 ms | 0 |
| Nov 14 | 0 | 0.0 | 426 ms | 0 |
| Nov 14 | 0 | 0.0 | 218 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 9 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Hello Retail yet. Outages of 10 minutes or more get their own page here.
Having trouble with Hello Retail?
One report per service every 10 minutes from this network. No account.
Follow Hello Retail
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Want it in a team channel? Send Hello Retail alerts to Slack, Discord or a webhook — free.
About Hello Retail
We track Hello Retail (helloretail.com) as part of the AI group. Hello Retail is AI for ecommerce, with personalized search, recommendations, email, Retail Media and category pages, without depending on cookies.
Hello Retail publishes an official status page at status.helloretail.com; when we can read it, its incident level is folded into the status shown here.
Common problems for AI services: slow or failed responses, rate-limit errors, and API timeouts.
Measured uptime from our checks: 100% over 9 days of checks. No public incidents logged since monitoring began 9 days ago.
Response time over the last 24 hours: 360 ms average, 151–602 ms range across 14 successful checks.
Questions
Is Hello Retail down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was Hello Retail last down?
We have not recorded a public Hello Retail incident since monitoring began 9 days ago.
What is Hello Retail's uptime?
From our own checks: 100% over 9 days of checks.
How fast does Hello Retail respond?
360 ms on average over the last 24 hours (151–602 ms).
Does Hello Retail have an official status page?
Yes, at https://status.helloretail.com.
Hello Retail not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For AI services, watch for slow or failed responses, rate-limit errors, and API timeouts. If many people report Hello Retail here at once, the problem is on Hello Retail's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Hello Retail. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.