User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Money
Is Step down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → step.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 7 min ago. Last stored result reached it in 227 ms.
Official status
All clear
All Systems Operational Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Mon 12 | 0 | 0.0 | 391 ms | 0 |
| Mon 14 | 0 | 0.0 | 354 ms | 0 |
| Mon 16 | 0 | 0.0 | 248 ms | 0 |
| Mon 18 | 0 | 0.0 | 447 ms | 0 |
| Mon 20 | 0 | 0.0 | 417 ms | 0 |
| Mon 22 | 0 | 0.0 | 305 ms | 0 |
| Tue 00 | 0 | 0.0 | 380 ms | 0 |
| Tue 02 | 0 | 0.0 | 363 ms | 0 |
| Tue 04 | 0 | 0.0 | 401 ms | 0 |
| Tue 07 | 0 | 0.0 | 244 ms | 0 |
| Tue 09 | 0 | 0.0 | 277 ms | 0 |
| Tue 11 | 0 | 0.0 | 532 ms | 0 |
| Tue 13 | 0 | 0.0 | 536 ms | 0 |
| Tue 15 | 0 | 0.0 | 526 ms | 0 |
| Tue 17 | 0 | 0.0 | 433 ms | 0 |
| Tue 20 | 0 | 0.0 | 406 ms | 0 |
| Tue 22 | 0 | 0.0 | 222 ms | 0 |
| Wed 00 | 0 | 0.0 | 407 ms | 0 |
| Wed 02 | 0 | 0.0 | 410 ms | 0 |
| Wed 05 | 0 | 0.0 | 262 ms | 0 |
| Wed 07 | 0 | 0.0 | 399 ms | 0 |
| Wed 09 | 0 | 0.0 | 208 ms | 0 |
| Wed 11 | 0 | 0.0 | 388 ms | 0 |
| Wed 14 | 0 | 0.0 | 260 ms | 0 |
| Wed 16 | 0 | 0.0 | 254 ms | 0 |
| Wed 18 | 0 | 0.0 | 350 ms | 0 |
| Wed 20 | 0 | 0.0 | 241 ms | 0 |
| Wed 22 | 0 | 0.0 | 159 ms | 0 |
| Thu 00 | 0 | 0.0 | 220 ms | 0 |
| Thu 03 | 0 | 0.0 | 391 ms | 0 |
| Thu 05 | 0 | 0.0 | 219 ms | 0 |
| Thu 07 | 0 | 0.0 | 177 ms | 0 |
| Thu 09 | 0 | 0.0 | 219 ms | 0 |
| Thu 11 | 0 | 0.0 | 201 ms | 0 |
| Thu 13 | 0 | 0.0 | 337 ms | 0 |
| Thu 15 | 0 | 0.0 | 146 ms | 0 |
| Thu 17 | 0 | 0.0 | 225 ms | 0 |
| Thu 19 | 0 | 0.0 | 259 ms | 0 |
| Thu 21 | 0 | 0.0 | 602 ms | 0 |
| Thu 23 | 0 | 0.0 | 734 ms | 0 |
| Fri 01 | 0 | 0.0 | 382 ms | 0 |
| Fri 03 | 0 | 0.0 | 459 ms | 0 |
| Fri 05 | 0 | 0.0 | 321 ms | 0 |
| Fri 08 | 0 | 0.0 | 168 ms | 0 |
| Fri 10 | 0 | 0.0 | 412 ms | 0 |
| Fri 12 | 0 | 0.0 | 367 ms | 0 |
| Fri 14 | 0 | 0.0 | 227 ms | 0 |
| Fri 16 | 0 | 0.0 | 513 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
0 / 0Outages · 30 / 90 days
—Average outage
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 7 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Step yet. Outages of 10 minutes or more get their own page here.
Having trouble with Step?
One report per service every 10 minutes from this network. No account.
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About Step
Step is listed in our Money category and checked at step.com. Build credit, bank smarter, and grow your money with Step. No hidden fees, no minimums. Join 7M+ users taking control of their finances. Start free today.
Step publishes an official status page at status.step.com; when we can read it, its incident level is folded into the status shown here.
What usually goes wrong with money services: login and two-factor problems, payments or transfers failing, and app errors.
Measured uptime from our checks: 100% over 7 days of checks. No public incidents logged since monitoring began 7 days ago.
Response time over the last 24 hours: 381 ms average, 168–734 ms range across 14 successful checks.
Questions
Is Step down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was Step last down?
We have not recorded a public Step incident since monitoring began 7 days ago.
What is Step's uptime?
From our own checks: 100% over 7 days of checks.
How fast does Step respond?
381 ms on average over the last 24 hours (168–734 ms).
Does Step have an official status page?
Yes, at https://status.step.com.
Step not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For money services, watch for login and two-factor problems, payments or transfers failing, and app errors. If many people report Step here at once, the problem is on Step's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Step. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.