User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Productivity
Is Optimizely Service down?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Optimizely E-Mail Support Outage
Source: the vendor's status page · We are not affiliated with Optimizely Service.
What to try while Optimizely Service is having problems
Estimated fix: Not enough Optimizely Service history yet; similar Productivity outages lasted 45 min (median, typically 14 min–4 h; 27 outages).
- Desktop and mobile apps often keep working offline on files you opened recently.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → optimizely.com—
Your browser → us—
Our checksReaching it
Official · ReportsMajor incident · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Checks by region
Reachable from all 4 regions we check from.
US East · ORDReachable113 ms · 27 min ago
US West · SJCReachable278 ms · 27 min ago
Europe · AMSReachable103 ms · 27 min ago
Asia-Pacific · KIXReachable161 ms · 27 min ago
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 1 hr ago. Last stored result reached it in 145 ms.
Official status
Major incident
Optimizely E-Mail Support Outage Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Nov 6 | 0 | 0.0 | 118 ms | 0 |
| Nov 7 | 0 | 0.0 | 174 ms | 0 |
| Nov 7 | 0 | 0.0 | 155 ms | 0 |
| Nov 7 | 0 | 0.0 | 125 ms | 0 |
| Nov 7 | 0 | 0.0 | 96 ms | 0 |
| Nov 8 | 0 | 0.0 | 206 ms | 0 |
| Nov 8 | 0 | 0.0 | 86 ms | 0 |
| Nov 8 | 0 | 0.0 | 97 ms | 0 |
| Nov 8 | 0 | 0.0 | 139 ms | 0 |
| Nov 9 | 0 | 0.0 | 118 ms | 0 |
| Nov 9 | 0 | 0.0 | 106 ms | 0 |
| Nov 9 | 0 | 0.0 | 105 ms | 0 |
| Nov 9 | 0 | 0.0 | 244 ms | 0 |
| Nov 10 | 0 | 0.0 | 140 ms | 0 |
| Nov 10 | 0 | 0.0 | 114 ms | 0 |
| Nov 10 | 0 | 0.0 | 409 ms | 0 |
| Nov 10 | 0 | 0.0 | 112 ms | 0 |
| Nov 11 | 0 | 0.0 | 100 ms | 0 |
| Nov 11 | 0 | 0.0 | 186 ms | 0 |
| Nov 11 | 0 | 0.0 | 111 ms | 0 |
| Nov 11 | 0 | 0.0 | 216 ms | 0 |
| Nov 12 | 0 | 0.0 | 154 ms | 0 |
| Nov 12 | 0 | 0.0 | 185 ms | 0 |
| Nov 12 | 0 | 0.0 | 117 ms | 0 |
| Nov 12 | 0 | 0.0 | 205 ms | 0 |
| Nov 13 | 0 | 0.0 | 117 ms | 0 |
| Nov 13 | 0 | 0.0 | 122 ms | 0 |
| Nov 13 | 0 | 0.0 | 138 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
0 / 0Outages · 30 / 90 days
—Average outage
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 8 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Optimizely Service yet. Outages of 10 minutes or more get their own page here.
Having trouble with Optimizely Service?
One report per service every 10 minutes from this network. No account.
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About Optimizely Service
Optimizely Service, at optimizely.com, is one of the Productivity services we monitor. Everything marketing and digital teams need to create content fast, test and personalize, and prove business impact.
Optimizely Service publishes an official status page at status.optimizely.com; when we can read it, its incident level is folded into the status shown here.
Common problems for productivity services: files not syncing, editors not loading, and sign-in problems.
Measured uptime from our checks: 100% over 8 days of checks. No public incidents logged since monitoring began 8 days ago.
Response time over the last 24 hours: 144 ms average, 69–259 ms range across 13 successful checks.
Questions
Is Optimizely Service down right now?
The vendor's status page reports an issue. Our own checks and user reports have not confirmed a problem. Official status: Optimizely E-Mail Support Outage
When was Optimizely Service last down?
We have not recorded a public Optimizely Service incident since monitoring began 8 days ago.
What is Optimizely Service's uptime?
From our own checks: 100% over 8 days of checks.
How fast does Optimizely Service respond?
144 ms on average over the last 24 hours (69–259 ms). Latest regional checks: US East 113 ms, US West 278 ms, Europe 103 ms, Asia-Pacific 161 ms.
Does Optimizely Service have an official status page?
Yes, at https://status.optimizely.com.
Optimizely Service not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For productivity services, watch for files not syncing, editors not loading, and sign-in problems. If many people report Optimizely Service here at once, the problem is on Optimizely Service's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Optimizely Service. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.