User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Money
Is Basis Theory down?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
Live diagnosis
Is it just me?
Finds the most likely layer (the service, your ISP or area, DNS, or your Wi-Fi) and gives two steps to try.
Your browser → basistheory.com—
Your browser → us—
Our checksReaching it
Official · ReportsAll clear · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses. Every report with a known place can appear on the map. Updates every minute.
What's broken
Recent reports
Each row is a time, a coarse place, and a problem type from a new report. Optional notes stay private. Places with fewer than 3 reports in the last 8 days are shown without a location.
No public reports yet.
Our checks
Reaching it
Last checked 1 hr ago. Last stored result reached it in 147 ms.
Official status
All clear
No active incidents in the official feed Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Mon 23 | 0 | 0.0 | 244 ms | 0 |
| Tue 02 | 0 | 0.0 | 232 ms | 0 |
| Tue 04 | 0 | 0.0 | 132 ms | 0 |
| Tue 06 | 0 | 0.0 | 238 ms | 0 |
| Tue 08 | 0 | 0.0 | 112 ms | 0 |
| Tue 10 | 0 | 0.0 | 57 ms | 0 |
| Tue 12 | 0 | 0.0 | 60 ms | 0 |
| Tue 14 | 0 | 0.0 | 283 ms | 0 |
| Tue 17 | 0 | 0.0 | 218 ms | 0 |
| Tue 19 | 0 | 0.0 | 178 ms | 0 |
| Tue 21 | 0 | 0.0 | 200 ms | 0 |
| Tue 23 | 0 | 0.0 | 190 ms | 0 |
| Wed 02 | 0 | 0.0 | 139 ms | 0 |
| Wed 04 | 0 | 0.0 | 132 ms | 0 |
| Wed 06 | 0 | 0.0 | 309 ms | 0 |
| Wed 08 | 0 | 0.0 | 118 ms | 0 |
| Wed 11 | 0 | 0.0 | 71 ms | 0 |
| Wed 13 | 0 | 0.0 | 239 ms | 0 |
| Wed 15 | 0 | 0.0 | 202 ms | 0 |
| Wed 17 | 0 | 0.0 | 65 ms | 0 |
| Wed 19 | 0 | 0.0 | 213 ms | 0 |
| Wed 21 | 0 | 0.0 | 274 ms | 0 |
| Wed 23 | 0 | 0.0 | 169 ms | 0 |
| Thu 02 | 0 | 0.0 | 243 ms | 0 |
| Thu 04 | 0 | 0.0 | 170 ms | 0 |
| Thu 06 | 0 | 0.0 | 242 ms | 0 |
| Thu 08 | 0 | 0.0 | 221 ms | 0 |
| Thu 10 | 0 | 0.0 | 222 ms | 0 |
| Thu 12 | 0 | 0.0 | 166 ms | 0 |
| Thu 14 | 0 | 0.0 | 128 ms | 0 |
| Thu 16 | 0 | 0.0 | 261 ms | 0 |
| Thu 18 | 0 | 0.0 | 154 ms | 0 |
| Thu 20 | 0 | 0.0 | 181 ms | 0 |
| Thu 22 | 0 | 0.0 | 188 ms | 0 |
| Fri 00 | 0 | 0.0 | 155 ms | 0 |
| Fri 02 | 0 | 0.0 | 146 ms | 0 |
| Fri 04 | 0 | 0.0 | 146 ms | 0 |
| Fri 06 | 0 | 0.0 | 221 ms | 0 |
| Fri 09 | 0 | 0.0 | 190 ms | 0 |
| Fri 11 | 0 | 0.0 | 218 ms | 0 |
| Fri 12 | 0 | 0.0 | 117 ms | 0 |
| Fri 14 | 0 | 0.0 | 70 ms | 0 |
| Fri 17 | 0 | 0.0 | 172 ms | 0 |
| Fri 18 | 0 | 0.0 | 225 ms | 0 |
| Fri 20 | 0 | 0.0 | 221 ms | 0 |
| Fri 22 | 0 | 0.0 | 231 ms | 0 |
| Fri 23 | 0 | 0.0 | 169 ms | 0 |
| Sat 01 | 0 | 0.0 | 147 ms | 0 |
Reliability
100% uptime · No user reports in the last 24h
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 9 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for Basis Theory yet. Outages of 10 minutes or more get their own page here.
Having trouble with Basis Theory?
One report per service every 10 minutes from this network. No account.
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About Basis Theory
Basis Theory, at basistheory.com, is one of the Money services we monitor. More than a token vault—Basis Theory routes, tokenizes, and optimizes your payments to drive conversion, resilience, and retention.
Basis Theory publishes an official status page at status.basistheory.com; when we can read it, its incident level is folded into the status shown here.
Typical issues with money services: login and two-factor problems, payments or transfers failing, and app errors.
Measured uptime from our checks: 100% over 9 days of checks. No public incidents logged since monitoring began 9 days ago.
Response time over the last 24 hours: 176 ms average, 59–285 ms range across 16 successful checks.
Questions
Is Basis Theory down right now?
Checks are succeeding, user reports are near the baseline, and the vendor status page is clear.
When was Basis Theory last down?
We have not recorded a public Basis Theory incident since monitoring began 9 days ago.
What is Basis Theory's uptime?
From our own checks: 100% over 9 days of checks.
How fast does Basis Theory respond?
176 ms on average over the last 24 hours (59–285 ms).
Does Basis Theory have an official status page?
Yes, at https://status.basistheory.com.
Basis Theory not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For money services, watch for login and two-factor problems, payments or transfers failing, and app errors. If many people report Basis Theory here at once, the problem is on Basis Theory's side.
How we detect and verify outages · Dispute this report · We review disputes within 24 hours.
Community comments
Share what you are seeing with Basis Theory. No account needed. Comments are public, separate from outage reports. Do not include personal information.
No links or domains. 3 comments per service and 6 total per hour, per device and network. New contributors get one visible comment; further comments wait for review.