User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Health
mydata.athenahealth.com · Health
Is athenaPatient portal down?
Something is off: the vendor reports a minor incident. Official status: We are investigating an issue! | athenahealth Access Issue Alert
What to try while athenaPatient portal is having problems
Estimated fix: Not enough athenaPatient portal history yet; similar Health outages lasted 8 min (median, typically 8 min–16 min; 15 outages).
- Call your doctor or pharmacy directly for urgent needs; for emergencies call 911. Saved insurance cards and Rx labels still work.
Live diagnosis
Is it just me?
Finds which layer is broken (the service, its provider, your ISP, DNS, or your own network) and what to try.
Your browser → mydata.athenahealth.com—
Your browser → us—
Our checksReaching it
Official · ReportsMinor incident · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Checks by region
Reachable from all 4 regions we check from.
US East · ORDReachable191 ms · 1 min ago
US West · SJCReachable364 ms · 1 min ago
Europe · AMSReachable487 ms · 1 min ago
Asia-Pacific · KIXReachable567 ms · 1 min ago
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses, and places with fewer than 3 reports are not shown. Updates every minute.
What's broken
Our checks
Reaching it
Last check reached it in 481 ms · 2 min ago.
Official status
Minor incident
We are investigating an issue! | athenahealth Access Issue Alert Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| 12:30 | 0 | 0.0 | 148 ms | 0 |
| 12:45 | 0 | 0.0 | 406 ms | 0 |
| 13:00 | 0 | 0.0 | 466 ms | 0 |
| 13:15 | 0 | 0.0 | 181 ms | 0 |
| 13:30 | 0 | 0.0 | 313 ms | 0 |
| 13:45 | 0 | 0.0 | 246 ms | 0 |
| 14:00 | 0 | 0.0 | 642 ms | 0 |
| 14:15 | 0 | 0.0 | 870 ms | 0 |
| 14:30 | 0 | 0.0 | 809 ms | 0 |
| 14:45 | 0 | 0.0 | 465 ms | 0 |
| 15:00 | 0 | 0.0 | 227 ms | 0 |
| 15:15 | 0 | 0.0 | 173 ms | 0 |
| 15:30 | 0 | 0.0 | 248 ms | 0 |
| 15:45 | 0 | 0.0 | 714 ms | 0 |
| 16:00 | 0 | 0.0 | 658 ms | 0 |
| 16:15 | 0 | 0.0 | 878 ms | 0 |
| 16:30 | 0 | 0.0 | 798 ms | 0 |
| 16:45 | 0 | 0.0 | 761 ms | 0 |
| 17:00 | 0 | 0.0 | 753 ms | 0 |
| 17:15 | 0 | 0.0 | 523 ms | 0 |
| 17:30 | 0 | 0.0 | 520 ms | 0 |
| 17:45 | 0 | 0.0 | 138 ms | 0 |
| 18:00 | 0 | 0.0 | 384 ms | 0 |
| 18:15 | 0 | 0.0 | 467 ms | 0 |
| 18:30 | 0 | 0.0 | 405 ms | 0 |
| 18:45 | 0 | 0.0 | 547 ms | 0 |
| 19:00 | 0 | 0.0 | 431 ms | 0 |
| 19:15 | 0 | 0.0 | 182 ms | 0 |
| 19:30 | 0 | 0.0 | 366 ms | 0 |
| 19:45 | 0 | 0.0 | 464 ms | 0 |
| 20:00 | 0 | 0.0 | 673 ms | 0 |
| 20:15 | 0 | 0.0 | 466 ms | 0 |
| 20:30 | 0 | 0.0 | 481 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
0 / 0Outages · 30 / 90 days
—Average outage
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 1 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for athenaPatient portal yet. Outages of 10 minutes or more get their own page here.
Having trouble with athenaPatient portal?
One report per service every 10 minutes from this network. No account.
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About athenaPatient portal
athenaPatient portal, at mydata.athenahealth.com, is one of the Health services we monitor. Live checks and user reports.
athenaPatient portal publishes an official status page at status.athenahealth.com; when we can read it, its incident level is folded into the status shown here.
Common problems for health services: patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors.
Measured uptime from our checks: 100% over 1 day of checks. No public incidents logged since monitoring began 1 day ago.
Response time over the last 24 hours: 490 ms average, 119–1224 ms range across 60 successful checks.
Questions
Is athenaPatient portal down right now?
Something is off: the vendor reports a minor incident. Official status: We are investigating an issue! | athenahealth Access Issue Alert
When was athenaPatient portal last down?
We have not recorded a public athenaPatient portal incident since monitoring began 1 day ago.
What is athenaPatient portal's uptime?
From our own checks: 100% over 1 day of checks.
How fast does athenaPatient portal respond?
490 ms on average over the last 24 hours (119–1224 ms). Latest regional checks: US East 191 ms, US West 364 ms, Europe 487 ms, Asia-Pacific 567 ms.
Does athenaPatient portal have an official status page?
Yes, at https://status.athenahealth.com/.
athenaPatient portal not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For health services, watch for patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors. If many people report athenaPatient portal here at once, the problem is on athenaPatient portal's side.