User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Cloud & developer
mypurecloud.com · Cloud & developer
Is Genesys Cloud down?
The vendor reports a major incident. Our homepage check still succeeds, so the impact may be limited to part of the service. Official status: Partial System Outage
What to try while Genesys Cloud is having problems
- Try a private/incognito window, or another browser or device.
- Switch between Wi-Fi and mobile data to rule out your network.
- Wait a few minutes; most incidents clear on their own.
Live diagnosis
Is it just me?
Tests mypurecloud.com from your browser and compares it with our checks, the official status, and user reports.
Your browser → mypurecloud.com—
Your browser → us—
Our checksReaching it
Official · ReportsMajor incident · Near baseline
Press Run testNothing leaves your browser except a request to the site and to us.
Checks by region
Reachable from all 4 regions we check from.
US East · ORDReachable175 ms · 12 min ago
US West · SJCReachable359 ms · 12 min ago
Europe · AMSReachable580 ms · 12 min ago
Asia-Pacific · KIXReachable746 ms · 12 min ago
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses, and places with fewer than 3 reports are not shown. Updates every minute.
What's broken
Our checks
Reaching it
Last check reached it in 282 ms · 4 min ago.
Official status
Major incident
Partial System Outage Official status page
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| 03:00 | 0 | 0.0 | 302 ms | 0 |
| 03:15 | 0 | 0.0 | 473 ms | 0 |
| 03:30 | 0 | 0.0 | 309 ms | 0 |
| 03:45 | 0 | 0.0 | 328 ms | 0 |
| 04:00 | 0 | 0.0 | 624 ms | 0 |
| 04:15 | 0 | 0.0 | 1006 ms | 0 |
| 04:30 | 0 | 0.0 | 585 ms | 0 |
| 04:45 | 0 | 0.0 | 563 ms | 0 |
| 05:00 | 0 | 0.0 | 307 ms | 0 |
| 05:15 | 0 | 0.0 | 309 ms | 0 |
| 05:30 | 0 | 0.0 | 236 ms | 0 |
| 05:45 | 0 | 0.0 | 800 ms | 0 |
| 06:00 | 0 | 0.0 | 355 ms | 0 |
| 06:15 | 0 | 0.0 | 436 ms | 0 |
| 06:30 | 0 | 0.0 | 363 ms | 0 |
| 06:45 | 0 | 0.0 | 367 ms | 0 |
| 07:00 | 0 | 0.0 | 617 ms | 0 |
| 07:15 | 0 | 0.0 | 545 ms | 0 |
| 07:30 | 0 | 0.0 | 467 ms | 0 |
| 07:45 | 0 | 0.0 | 623 ms | 0 |
| 08:00 | 0 | 0.0 | 228 ms | 0 |
| 08:15 | 0 | 0.0 | 365 ms | 0 |
| 08:30 | 0 | 0.0 | 264 ms | 0 |
| 08:45 | 0 | 0.0 | 499 ms | 0 |
| 09:00 | 0 | 0.0 | 1071 ms | 0 |
| 09:15 | 0 | 0.0 | 201 ms | 0 |
| 09:30 | 0 | 0.0 | 308 ms | 0 |
| 09:45 | 0 | 0.0 | 211 ms | 0 |
| 10:00 | 0 | 0.0 | 495 ms | 0 |
| 10:15 | 0 | 0.0 | 395 ms | 0 |
| 10:30 | 0 | 0.0 | 519 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
1 / 1Outages · 30 / 90 days
7 h 34 minAverage outage
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 1 days of data so far, so the 90-day numbers fill in over time.
Embed a live Genesys Cloud status badge
Free, no iframe or script. Updates every minute and links back here. More options on the embed page · JSON · MCP server
Past outages
| Started | Peak | Duration | Status | Details |
|---|---|---|---|---|
| 2026-11-02 03:12 UTC | major outage | 7 h 34 min | Ongoing | Details → |
Having trouble with Genesys Cloud?
One report per service every 10 minutes from this network. No account.
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Questions
Is Genesys Cloud down right now?
The vendor reports a major incident. Our homepage check still succeeds, so the impact may be limited to part of the service. Official status: Partial System Outage
Genesys Cloud not working for me but the status is fine. What now?
If Genesys Cloud is not working only for you, it is usually local: try a different browser or the app, switch between Wi-Fi and mobile data, and clear the cache. If lots of people report it here at the same time, the problem is on Genesys Cloud's side.
How does Damn is it down decide Genesys Cloud's status?
Three signals. Anonymous reports are compared with the usual volume for this hour. HTTP checks from Cloudflare have to fail twice in a row before we call our side down. When the vendor publishes a status JSON feed, that incident level is included too.
How often is Genesys Cloud checked?
About every five minutes. The cron runs each minute and rotates through the catalog, so a full pass takes a few minutes.