User reports
0
Near baseline. 0 in the last hour. Typical hour is about 0.
All services / Health
betterhelp.com · Health
Is BetterHelp down?
Checks are succeeding and user reports are near the baseline.
Live diagnosis
Is it just me?
Finds which layer is broken (the service, its provider, your ISP, DNS, or your own network) and what to try.
Your browser → betterhelp.com—
Your browser → us—
Our checksReaching it
Official · ReportsNo status feed · Near baseline
DNS (1.1.1.1 · Google)—
Your provider—
Connection—
Upstream—
Press Run testYour browser tests the site, us, and two public DNS resolvers. We never store your IP; only anonymous counts by network and region.
Live outage map
No reports in the last 24 hours.
Dots are whole states, provinces or countries, never exact locations. We never store IP addresses, and places with fewer than 3 reports are not shown. Updates every minute.
What's broken
Our checks
Reaching it
Last check reached it in 407 ms · 4 min ago.
Official status
No status feed
BetterHelp does not publish a status feed we can read.
Reports and checks
Numbers behind the chart
| Time (UTC) | Reports | Baseline | Latency | Failed checks |
|---|---|---|---|---|
| Wed 12 | 0 | 0.0 | 342 ms | 0 |
| Wed 13 | 0 | 0.0 | 327 ms | 0 |
| Wed 14 | 0 | 0.0 | 346 ms | 0 |
| Wed 15 | 0 | 0.0 | 313 ms | 0 |
| Wed 16 | 0 | 0.0 | 590 ms | 0 |
| Wed 17 | 0 | 0.0 | 390 ms | 0 |
| Wed 18 | 0 | 0.0 | 379 ms | 0 |
| Wed 19 | 0 | 0.0 | 344 ms | 0 |
| Wed 20 | 0 | 0.0 | 383 ms | 0 |
| Wed 21 | 0 | 0.0 | 405 ms | 0 |
| Wed 22 | 0 | 0.0 | 321 ms | 0 |
Reliability
100%Uptime · 30 days
100%Uptime · 90 days
0 / 0Outages · 30 / 90 days
—Average outage
90 days ago → today. Uptime is from our own HTTP checks; outages are incidents that lasted long enough to list. We have 1 days of data so far, so the 90-day numbers fill in over time.
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Past outages
No outages on record for BetterHelp yet. Outages of 10 minutes or more get their own page here.
Having trouble with BetterHelp?
One report per service every 10 minutes from this network. No account.
Follow BetterHelp
Get an email when BetterHelp goes down and when it recovers. Free. Confirm by email, unsubscribe anytime.
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About BetterHelp
We track BetterHelp (betterhelp.com) as part of the Health group. Live checks and user reports.
BetterHelp has no official status feed we can read, so this page relies on our own checks and user reports.
What usually goes wrong with health services: patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors.
Measured uptime from our checks: 100% over 1 day of checks. No public incidents logged since monitoring began 1 day ago.
Response time over the last 24 hours: 484 ms average, 226–1627 ms range across 73 successful checks.
Questions
Is BetterHelp down right now?
Checks are succeeding and user reports are near the baseline.
When was BetterHelp last down?
We have not recorded a public BetterHelp incident since monitoring began 1 day ago.
What is BetterHelp's uptime?
From our own checks: 100% over 1 day of checks.
How fast does BetterHelp respond?
484 ms on average over the last 24 hours (226–1627 ms).
Does BetterHelp have an official status page?
Not one we can read. This page uses independent checks of betterhelp.com and user reports.
BetterHelp not working for me but the status is fine. What now?
It is usually local: try another browser or the app, switch between Wi-Fi and mobile data, and clear the cache. For health services, watch for patient portal and member sign-in failures, prescription refills or appointment booking not going through, and app errors. If many people report BetterHelp here at once, the problem is on BetterHelp's side.