All services / Genesys Cloud / 2026-11-02
Retracted
Genesys Cloud incident report retracted
Retracted: This incident was published in error. It was based only on Genesys Cloud's status-page summary indicator; our own checks all passed and we received no user reports. No Genesys Cloud outage occurred. Corrected Nov 10, 2026.
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What we found
- Failed checks: 0 of 1553.
- User reports: 0.
- Source of the original report: Genesys Cloud's status-page summary indicator only.
Evidence Raw check times, regions, error codes and the report curve. Download as JSON or CSV.
Original timeline (retracted)
- Outage detected: Major incident reported. The vendor reports a major incident. Our own checks are still too sparse to judge how widespread it is. Official status: Partial System Outage
- Official status: Major incident.
- Recovered: Degraded performance.
- Retracted: published in error. It was based on the vendor's status page, which still showed an old incident that had never been closed; our checks all passed and there were no user reports.